SUPPORT

Muster Support

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Everything you need to capture, organize and sync your relationships with confidence. Whether you are taking a quick note, recording a meeting, scanning a business card or syncing information to your CRM, start here if something is not working as expected.

Getting Started

Muster lets you create text notes, record meetings or voice notes, transcribe audio, scan business cards, review AI-generated summaries and sync relevant information with your CRM. Always review AI-generated information before saving or syncing important data.

Notes & Recordings

Choose Text, Audio or Scan in Muster. If audio is not transcribing, check microphone permission, make sure the recording contains clear speech, confirm your internet connection is stable where online processing is required, and wait for the upload to finish. If the issue continues, contact farid@erlystage.com.

Business Card Scanning

Muster can extract details such as name, job title, company, email, phone number and website from a business card. Review the extracted information before adding it to your CRM. For best results, use good lighting, place the card on a flat surface and keep all text visible in the frame.

CRM Sync

If information is not appearing in your CRM, confirm that the CRM is connected, Muster has the required permissions, the correct contact or company is selected and the information has been approved for sync. Information already transferred may remain in the CRM after you disconnect it.

Privacy & Data Requests

You may request access to your personal data, correction of inaccurate information, deletion, restriction of certain processing, data portability where applicable, or help with a GDPR-related request. Email farid@erlystage.com. We may ask you to verify your identity before completing a request.

Recordings & Consent

Recording laws differ by jurisdiction. You are responsible for making sure you have permission to record other participants where required. Before recording a meeting, make sure participants are appropriately informed and any required consent has been obtained.

Managing Your Data

Where available, you can edit or delete notes, review extracted contact information, control what is sent to your CRM, disconnect integrations and request account deletion. Deleting information from Muster does not necessarily delete information already synced to a connected CRM.

Account, Security & Contact

If you cannot sign in, confirm you are using the correct email address, check your internet connection and try again. If you believe your account has been accessed without permission, contact us promptly. Never send your password or sensitive login credentials by email.

Email: farid@erlystage.com

Tech support: +44 7921 161138

Delete Your Account

There are two ways to delete your Muster account:

  1. Delete in the app — Log in to Muster and go to Profile > Delete Account.
  2. Request deletion by email — If you cannot access the app or prefer to request deletion directly, email info@erlystage.com. We may ask you to verify your identity before completing the request.

Quick Links

Terms & Conditions — rules for using Muster.

Privacy Policy — how Muster processes and protects personal information.

Account Settings — manage your account, integrations and preferences.